Recovering your account is quick and straightforward. Click the “Forgot Password” link on the login page and enter the email address associated with your 4SIX account. You will receive a secure password-reset link within a few minutes.
If you no longer have access to your registered email address, contact our 24/7 customer support team via live chat or WhatsApp. Our agents will verify your identity and assist you in regaining access securely. For your protection, do not share your password with anyone, including 4SIX staff โ we will never ask for it.
In most cases, identity verification is completed within 24 hours of document submission. During peak periods, it may take up to 48 hours. You will receive an email notification as soon as your verification is approved.
To speed up the process, ensure that:
- All documents are clear, unobstructed, and fully legible
- Files are in JPG, PNG, or PDF format and under 10MB
- Your full name, date of birth, and photo are clearly visible on your ID
- Your proof of address shows your name and address and is dated within the last 3 months
If your verification is rejected, you will receive a clear explanation and the opportunity to resubmit corrected documents.
During registration, you will need to provide the following information:
- Full legal name (as it appears on your government ID)
- Date of birth (you must be 18 or older to register)
- Email address (used for account communications and recovery)
- Mobile phone number (for account security and withdrawal notifications)
- Country of residence
- Preferred currency (BDT โ Bangladeshi Taka)
All information is stored securely and is never sold or shared with third parties. Providing accurate information is essential โ any discrepancy between your registration details and your identity documents may delay verification and withdrawal processing.
