Contact our customer support team immediately via live chat or WhatsApp and provide the following details: your 4SIX username, the transaction reference number, the amount deposited, and the payment account used.
Our compliance team will review the transaction. If the funds were deposited from an account in your name, they will typically be approved after a brief review. If the funds originated from a third-party account, they will be returned to the source and your account may be subject to temporary restrictions. Always ensure you deposit from a payment account registered in your own name to avoid any delays.